Our Story

In 2007,
we asked a simple question.

“Why were businesses across Scotland not getting more from their technology providers?”

Scroll down to find out what we did about it

On The Record

A short conversation about
what hasn’t changed.

Q

What’s happened since 2007?

A

Nearly two decades on, we’re still delivering cutting-edge technology, delivered with unbeatable service, and a promise of better. Better then. Better now. Better tomorrow.

Q

Have you changed?

A

No — our conviction is intact. We still believe most businesses are getting less than they deserve from their technology, and we still set out every day to prove that better exists.

Q

Are you still service first?

A

Yes — we employ four times more service technicians than salespeople, plus a team of internal account managers on hand whenever you need them.

Q

What about today?

A

We work with over 1,000 businesses across the UK — managing their IT, cyber security, digital workflows, print, and communications.

What We Believe

The gap between
fine and better.

01
The Gap

Most businesses are underserved by their technology providers. Not badly served
— just never quite as well as they deserve. That gap is why Workflo exists.

02
Genuine Freedom

Technology should free you to focus on your people, your customers, and your growth
— not your IT problems.

03
A Higher Standard

Businesses who trust us with their technology deserve a partner who holds themselves accountable.
Not just in the tools we use, but in the way we show up every single day.

04
Earned Trust

We don’t assume loyalty — we earn it. Every month, every ticket, every conversation is a chance
to prove we’re still the right partner for your business.

Our Purpose

To prove
that better
exists.

The Standard
Every client finishes the year stronger than they started it — because of us. Better. Every year.
The Measure
Not tickets closed or SLAs met — but whether your business is genuinely better off.
The Promise
If we can’t prove it, we haven’t earned the right to call ourselves your partner.

Better technology delivery. Better response times. Better relationships. Better outcomes.
Not as a tagline — as a measurable standard we hold ourselves to across every client, every ticket, and every conversation.

We exist to raise the bar on what businesses should expect from a technology partner.
That means proactive support before issues surface, honest advice even when it costs us a
sale, and a team that treats your infrastructure as if their own reputation depends on it
Because it does.

That’s what drives us. Not growth targets or market share — the belief that every business
we work with should finish the year in a stronger position than they started it, because of us.
If we can’t prove that, we haven’t earned the right to call ourselves your partner.

Start the Conversation
Our Journey

It started with a conversation.

2007
Three people. One serviced office. One question.
We're founded in Edinburgh with a simple belief: businesses
deserved more from their technology providers.
2016
New office, bigger ambitions
A growing team needed a bigger space. We moved into new
premises to support the next phase of growth.
2019
Pyramid IT acquired
Our first acquisition brought new technical expertise and
expanded our managed IT capabilities.
2020
Acquisition of TRM Records Management
With TRM came in-house scanning and digitisation capabilities
to accelerate digital transformation for our clients.
2022
Success with Procurement Scotland bid
The sole Scottish-owned business listed on the Scottish Govt
framework for Managed Print Solutions.
2023
More people means more space
Another office upgrade to accommodate a growing support
team and the infrastructure to back it.
2024
MacD IT and Incovo join Workflo
A busy year saw us complete two acquisitions, broadening
our reach and deepening our expertise.
2026
AI-powered service delivery
Embedding AI and automation into the heart of our managed
services - smarter support, faster resolution, better outcomes.
Continue the Conversation
Our Leadership

The people behind better.

From strategy and sales to finance, service delivery, and systems development — our leadership team covers every discipline that matters. Together, they bring decades of industry experience and a shared commitment to making sure better isn’t just a promise.

Michael Field
Managing Director
Michael Field

“We still set out every day to prove that better exists.”

LinkedIn
Jonathan Weir
Sales Director
Jonathan Weir

“Every client deserves a partner who listens first and sells second.”

LinkedIn
Kirsty Cole
Head of Finance
Kirsty Cole

“Sustainable growth starts with knowing every number and what it means.”

Gavin McInnes
Service Delivery Manager
Gavin McInnes

“Consistency isn’t boring — it’s the hardest thing to deliver, and it’s what matters.”

LinkedIn
Basil Baby
Head of Systems Development
Basil Baby

“The best systems are the ones nobody notices — they just work.”

LinkedIn

Privacy Policy

At Workflo, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy outlines how we collect, use, disclose, and protect your personal information as a data controller. By engaging our services, you acknowledge and consent to the practices described in this policy.

Information We Collect

We may collect and process the following types of personal data:

  • Contact information, including your name, address, phone number, and email address.
  • Financial information, such as billing details and payment records.
  • Information necessary to provide our services, including project details and relevant documentation.
  • Communication records and correspondence with you.
  • Any other information you provide to us voluntarily.

Purpose and Legal Basis for Processing

We process personal data for the following purposes:

  • Your consent given at the time of engaging our services.
  • The processing is necessary for the performance of our contract with you.
  • Compliance with legal obligations.

Please note that providing us with certain personal data is a requirement of our contract with you. If you fail to provide the requested information, we may be unable to provide our services effectively.

Disclosure of Personal Data

We may share your personal data with the following parties:

  • HM Revenue and Customs (HMRC) for tax compliance purposes.
  • Professional indemnity insurers for insurance coverage.
  • Debt collection service providers for recovering outstanding payments.
  • Product manufacturers, if necessary for warranty claims or technical support.

Additionally, we may disclose personal data if required or permitted by law, including:

  • Law enforcement agencies, upon their lawful request.
  • Courts and tribunals in connection with legal proceedings.
  • The Information Commissioner's Office (ICO) as required by data protection regulations.

Should you request us not to share your personal data with the above parties, we may need to cease our services.

Third-Party Service Providers

We may engage third-party service providers, including service agents, debt recovery agents, field tracing agents, and subcontractors, to assist in delivering our services and fulfilling our legitimate interests. These providers are bound by contractual obligations to handle your personal data securely and only process it for the specified purposes.

Subject Access Requests (SARs)

You have the right to request access to the personal data we hold about you, subject to applicable laws. To submit a subject access request, please send a written request to the address provided below. To expedite the process, include relevant details to verify your identity and locate the requested information, such as your name, address, work address, date of work, and relevant invoice numbers.

We are committed to responding to SARs promptly, within one month of receipt, as required by the Data Protection Act 2018 (DPA 2018). However, there may be circumstances where we are permitted to refuse access, such as when there has been little or no change to the data since a previous request.

You may authorise someone else, such as a friend, relative, or solicitor, to request information on your behalf. To grant such authorisation, please sign a letter stating your consent and the authorised person's details.

Rectification of Personal Data

If you believe that any personal data we hold about you is inaccurate or incomplete, please notify us promptly. We will take reasonable steps to rectify and update the information as necessary.

Withdrawal of Consent

If you have provided consent for the processing of your personal data, you have the right to withdraw that consent at any time. To withdraw your consent, please inform us promptly. Please note that the withdrawal of consent does not affect the lawfulness of processing prior to the withdrawal, and we may still have a legal basis to process your data in certain circumstances.

Marketing Activities and Data Usage

At Workflo, we may use your personal data for limited marketing activities, subject to your consent where required by applicable laws.

  • Consent: We will obtain your explicit consent before using your personal data for direct marketing purposes, where required by applicable data protection laws.
  • Marketing Communications: With your consent, we may send you marketing communications via email, phone calls, or other means of communication.
  • Opt-out: You have the right to opt-out of receiving marketing communications from us at any time.
  • Data Sharing: We will not share your personal data with third parties for their direct marketing purposes without obtaining your consent.
  • Data Retention: We will retain your personal data for marketing purposes only as long as your consent is valid or as required by applicable laws.

Marketing, Contact Form and Data Usage

We may use personal data you submit via our website forms for the purposes of responding to your enquiry, providing you with the correct information, product, or service you have requested, and, with your consent, sending you marketing information related to our services.

  • Consent: When completing a form on our website, you will be asked to confirm your consent for Workflo to process your personal data in accordance with this Privacy Policy.
  • Opt-out: You can withdraw your consent and opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us.
  • Data Sharing: We will never share your personal data with third parties for their direct marketing purposes without your consent.

Automated Decision-Making

We do not engage in automated decision-making processes that significantly impact you or involve sensitive personal data.

Use of CCTV

In order to ensure the security and safety of our premises, we utilise Closed-Circuit Television (CCTV) surveillance systems. The primary purpose is to prevent and detect unlawful activities, protect the security of our premises, assets, and personnel, and enhance the safety of individuals within the premises.

Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, alteration, or disclosure. These measures include encryption, access controls, regular security assessments, and employee training on data protection.

Data Breach Notification

In the event of a data breach that poses a risk to the rights and freedoms of individuals, we will promptly notify the relevant authorities and affected individuals, as required by applicable data protection laws.

Cookies and Tracking Technologies

Our website may use cookies or other tracking technologies to enhance user experience. For more information on our use of cookies, please review our Cookie Policy.

Third-Party Links/Websites

Our website may contain links to third-party websites or services. Please note that our privacy policy does not apply to those external sites, and we encourage you to review the privacy policies of those sites.

Children's Privacy

Our services are not intended for children under a certain age. We do not knowingly collect personal data from children.

Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes to our data handling practices or legal requirements. The most current version of the policy will be available on our website.

Contact Information

For any questions or concerns related to data protection or this privacy policy, please contact:

Kirsty Cole
privacy@workflo.solutions
Workflo
Workflo House Unit 16 Shairps Business Park
Houston Ind Estate, Livingston
West Lothian EH54 5FD
Phone: 0330 055 9435